FAQ

Store Reference — VELMIVRA™ is operated by Quanzhou Zhiyu Zhufang Trading Co., Ltd.; Registered Address: Room 301-3, No. 152, South Ring Road, Licheng District, Quanzhou City, Fujian Province.
Responsible Party — Legal Representative: Yu Jiading; Official Email: service@velmivra.com.

Before Ordering

How do I know what is included?

The product title, description, photographs, option selector, and “what is included” information on the product page form the primary product record. Decorative objects shown only for styling are not included unless the description expressly says otherwise. If the page leaves an important point unclear, contact the official email before ordering.

Why might the item look slightly different on my screen?

Screen settings, ambient light, photography, and normal production variation can affect perceived color, reflectivity, texture, and scale. Measurements should be reviewed independently rather than estimated from a lifestyle photograph.

Can product availability change?

Yes. Availability can change as orders are reviewed and inventory records are updated. Placing an item in a cart does not reserve it indefinitely. If an item becomes unavailable after an order is submitted, the store will contact the customer using the order contact details and explain the available resolution.

May I change or cancel an order?

Contact us as soon as possible. We will review the request, but a change or cancellation cannot be guaranteed after preparation or dispatch has begun. If the parcel has already entered transportation, the Return Policy may apply after delivery.

Delivery

When does the transportation estimate begin?

The estimated 5–7 day transportation period begins after dispatch, not when the order is first submitted. A dispatch notice or tracking update normally marks the start of the carrier journey.

Can delivery take longer than 5–7 days?

Yes. The estimate is not an absolute arrival guarantee. Severe weather, customs or security review, public holidays, remote-area routing, an incomplete address, carrier congestion, or an unsuccessful delivery attempt can extend the journey. The Shipping Policy explains these situations in more detail.

What should I do if tracking shows delivery but I cannot find the parcel?

Check the delivery location, household members, building reception, safe-place notice, and nearby areas first. Then contact the carrier using the tracking number. If the parcel remains missing, email us with the order reference and the carrier response so we can review the available records.

Returns and Refunds

How long do I have to request a return?

The request window is 60 calendar days after confirmed delivery. The item must also satisfy the eligibility and condition requirements in the Return Policy. Opening a request does not by itself confirm approval.

Where should I send a return?

Only to the return destination supplied by customer service after authorization. The registered company address is published for business transparency and is not automatically the receiving location for returned parcels.

When will an approved refund appear?

After the store approves and issues it, the normal appearance period is 7–10 business days through the original order method. External processing schedules can vary, so contact us if that period has passed and include the relevant order reference.

What if the item arrived damaged or incorrect?

Contact us promptly with photographs of the product, its packaging, the shipping label, and the affected area. Keep all materials until the review is complete. We will assess the record and provide the appropriate next step under the Return Policy.

Customer Care and Privacy

How quickly will I receive a response?

A complete customer-care request is normally reviewed within three business days. Missing information, public holidays, or a required carrier investigation can extend the overall resolution time.

How is personal information used?

Information is used for purposes such as operating the website, administering orders, arranging delivery, responding to requests, preventing misuse, maintaining records, improving store performance, and meeting legal obligations. The Privacy Policy describes categories, purposes, recipients, retention, rights, cookies, and advertising-related technologies.

Do you knowingly direct the store to children?

No. The store is intended for a general adult audience and is not designed to solicit personal information from children. A parent or guardian who believes a child supplied personal information may contact us for review.

Quick Service Reference