Service Operator Record — VELMIVRA™ is operated by Quanzhou Zhiyu Zhufang Trading Co., Ltd.; Registered Address: Room 301-3, No. 152, South Ring Road, Licheng District, Quanzhou City, Fujian Province.
Responsible Officer — Legal Representative: Yu Jiading; Service Email: service@velmivra.com.
1. Agreement and Store Scope
These Terms of Service govern the commercial services offered through the VELMIVRA™ online store, including product presentation, order submission, fulfillment, delivery support, returns, refunds, and related customer care. By submitting an order or requesting a store service, the customer agrees to these terms together with the policies expressly linked from the store.
Mandatory rights under applicable consumer law remain unaffected. If a provision conflicts with a right that cannot lawfully be excluded, the mandatory right prevails to the required extent.
2. Customer Eligibility and Authority
A customer must have the legal capacity required in the relevant location or act with valid authorization from a parent, guardian, company, or other responsible party. Information supplied to the store must be accurate, current, and sufficient for the requested service.
The customer is responsible for activity carried out through an account under their control and should promptly report suspected unauthorized access.
3. Product Records
We aim to present titles, photographs, descriptions, measurements, materials, options, care notes, availability, and prices accurately. Small visual variation can result from screen settings, photography, lighting, and ordinary production differences. Measurements may be approximate where the product page indicates reasonable tolerance.
Images should be read together with the written description. Styling props or surrounding objects are not included unless expressly listed. Customers should request clarification before ordering when a particular attribute is essential to their decision.
4. Prices and Corrections
Prices and offers displayed on the store may change before an order is submitted. If an obvious pricing, description, availability, or technical error is identified, the store may correct the record and contact an affected customer before fulfillment. We will not knowingly rely on a concealed term or an invented reference price.
5. Order Review and Acceptance
An automated acknowledgment confirms receipt of order information; it does not necessarily confirm final acceptance or dispatch. The store may review inventory, address quality, product restrictions, obvious errors, suspected misuse, or other operational issues.
An order may be declined or cancelled when an item is unavailable, information is materially incomplete, fulfillment would be unlawful, a clear error exists, or credible evidence indicates fraud or harmful activity. When appropriate, the customer will be informed using the contact details associated with the order.
6. Fulfillment and Delivery
Normal transportation is estimated at 5–7 days after dispatch. Delays can arise from carrier conditions, customs or security review, weather, holidays, remote routes, inaccurate addresses, or unsuccessful delivery attempts. The Shipping Policy forms the detailed delivery record and should be reviewed before ordering.
Risk and responsibility transfer according to applicable law and the delivery circumstances. Nothing in these terms removes a right that local consumer law assigns to the customer.
7. Returns and Refunds
An eligible return request must be made within 60 calendar days after confirmed delivery and follow the Return Policy. The item’s condition, category, reason, supporting evidence, and any mandatory rights will be considered during review.
Once a refund is approved and issued by the store, it normally appears within 7–10 business days through the original order method. External processing schedules may vary.
8. Customer Communications
A complete customer-care inquiry is normally reviewed within three business days. The customer should provide the order reference and relevant evidence. Abusive, fraudulent, threatening, discriminatory, or technically harmful communications may be restricted without preventing legitimate legal rights from being exercised.
9. Acceptable Conduct
Customers and visitors must not:
- use the store for unlawful, fraudulent, or deceptive activity;
- submit false identity, address, order, return, or evidence information;
- interfere with site security, availability, code, or access controls;
- use automated means to overload, scrape, or manipulate the store without authorization;
- upload malware or content that violates another person’s rights; or
- reproduce store content for a competing commercial purpose without permission.
10. Intellectual Property
The VELMIVRA™ name, original store text, graphics, page design, photographs owned or licensed by the operator, and other protected material may be used only for personal interaction with the store unless written permission or applicable law allows otherwise. Product names or marks belonging to third parties remain the property of their respective owners.
11. Third-Party Services
The store may rely on independent platforms, carriers, analytics providers, communication services, or other vendors. Their separate terms may apply to functions they control. A link to an external service is not a guarantee of its continuous availability or every statement it contains.
12. Service Availability
We may maintain, update, suspend, or change parts of the store for security, legal, technical, or operational reasons. We do not promise uninterrupted access, but we will take reasonable steps to maintain a functional storefront and preserve existing customer rights during a material interruption.
13. Responsibility and Legal Limits
To the maximum extent permitted by law, neither party is responsible for indirect or unforeseeable loss that was not reasonably connected to a breach. Nothing excludes responsibility that cannot lawfully be limited, including responsibility for fraud, deliberate misconduct, or other protected matters under applicable law.
Products must be used according to their description, care guidance, warnings, and reasonable common-sense precautions. The store is not responsible for harm caused solely by misuse, unauthorized alteration, or use contrary to clearly presented instructions, subject to mandatory law.
14. Governing Standards and Disputes
These terms are interpreted under laws applicable to Quanzhou Zhiyu Zhufang Trading Co., Ltd. and the customer relationship, while preserving mandatory protections available in the customer’s place of residence. Before formal proceedings, customers are encouraged to contact us with a clear description and requested resolution so the matter can be reviewed in good faith.
15. Updates
We may revise these terms to reflect operational, legal, or technical changes. The version applying to an order is generally the version available when the order was submitted, unless a later change is required by law or is more favorable and expressly applied.