Data Controller Record — VELMIVRA™ is operated by Quanzhou Zhiyu Zhufang Trading Co., Ltd.; Registered Address: Room 301-3, No. 152, South Ring Road, Licheng District, Quanzhou City, Fujian Province.
Responsible Contact — Legal Representative: Yu Jiading; Privacy Email: service@velmivra.com.
Effective date: September 29, 2026
1. Purpose and Scope
This Privacy Policy explains how Quanzhou Zhiyu Zhufang Trading Co., Ltd., operating under the VELMIVRA™ brand, handles personal information when a person visits the store, communicates with us, submits an order, requests customer care, exercises a privacy right, or otherwise interacts with our online services.
The policy applies to information controlled by the store. A third-party website, carrier, platform, or service linked from the store may operate under its own privacy notice. We encourage visitors to review those notices before using an external service.
2. Information We May Handle
Depending on the interaction, the store may handle:
- identifiers and contact details, such as name, email address, telephone number, delivery address, and billing address;
- order details, including products selected, options, quantities, order reference, delivery status, return activity, and customer-care history;
- communications, photographs, attachments, feedback, and other information voluntarily supplied in an inquiry;
- technical and usage information, such as IP address, browser type, device characteristics, language, referring page, approximate region, viewed pages, session events, and timestamps;
- preference information, including newsletter choices, cookie choices, and privacy requests; and
- security and integrity signals used to detect harmful automation, account misuse, fraud, or attempts to disrupt the store.
We ask customers not to send information that is unnecessary for the request, including passwords, complete identity records, or unrelated confidential material.
3. Sources of Information
Information may come directly from the visitor, from the device or browser used to access the store, from the commerce platform that supports the website, from logistics and customer-service providers, from analytics or advertising tools enabled by the store, and from lawful anti-fraud or security sources.
4. Why Information Is Used
Personal information may be used to:
- provide the website and remember functional preferences;
- administer an order and arrange delivery;
- send operational notices concerning an order, dispatch, return, or customer-care case;
- answer product questions and support requests;
- review return eligibility and issue approved refunds;
- maintain accurate business, tax, compliance, and dispute records;
- protect the store, customers, and service providers from misuse or security incidents;
- measure website reliability and improve navigation, content, and product presentation;
- send marketing communications when the visitor has made an appropriate choice to receive them; and
- comply with applicable law or respond to a valid legal request.
The legal basis for handling information depends on the person’s location and the context. It may include performing a requested service, taking steps requested before service is provided, complying with law, protecting legitimate interests that do not override individual rights, or relying on consent where required.
5. Cookies and Similar Technologies
The store may use technologies necessary to keep the site functional, remember a cart, protect forms, maintain a session, understand performance, or measure advertising. Nonessential technologies are managed according to applicable consent requirements.
Where required, visitors will be shown a cookie banner or comparable choice mechanism before nonessential advertising or analytics technologies operate. A visitor may use that mechanism to accept, reject, or adjust available categories. Browser settings can also limit some technologies, although blocking essential storage may affect site functions.
6. AppLovin Advertising Disclosure
If the store enables AppLovin advertising technologies, AppLovin may collect or receive device, browser, interaction, attribution, and event information for advertising delivery, measurement, fraud prevention, reporting, and improvement of its services. Where applicable law requires consent, the relevant AppLovin pixel, cookie, script, API, or comparable technology will not be activated until a valid choice has been collected.
For more information about AppLovin’s collection and use of information, visit https://legal.applovin.com/privacy/.
Visitors may use the store’s cookie controls and any legally required opt-out mechanism to manage advertising-related choices. We also aim to respect recognized privacy signals where applicable and technically supported.
7. When Information May Be Disclosed
Information may be disclosed to service providers that support hosting, commerce operations, order administration, logistics, communications, analytics, advertising, fraud prevention, professional advice, or data security. Each recipient should receive only information reasonably needed for its assigned function and is expected to protect it under applicable obligations.
Information may also be disclosed when reasonably necessary to comply with law, protect legal rights, investigate misuse, respond to an emergency, complete a corporate reorganization, or establish, exercise, or defend a legal claim. We do not authorize a recipient to use customer information for unrelated purposes merely because it receives data while providing a store function.
8. International Handling
The store and its service providers may handle information in countries or regions different from the visitor’s location. Privacy protections can vary. Where applicable law requires a transfer mechanism or other safeguard, the store will take reasonable steps to use one suited to the relevant transfer.
9. Retention
Information is retained only for as long as reasonably necessary for the purpose described in this policy, including order administration, support, security, recordkeeping, legal compliance, and dispute management. Different categories may have different retention periods. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely isolate it, subject to lawful archival requirements and technical backup cycles.
10. Security
We use reasonable administrative, technical, and organizational measures designed to reduce the risk of unauthorized access, alteration, loss, or misuse. No internet service can promise absolute security. Customers should use trusted devices, protect account credentials, and notify us if they suspect unauthorized activity connected with the store.
11. Individual Choices and Rights
Depending on local law, a person may have the right to request access, correction, deletion, restriction, portability, or objection; withdraw consent; opt out of certain advertising uses; or appeal a decision concerning a privacy request. Rights are not absolute and may be limited by verification, legal exceptions, security needs, or required records.
Submit a request to service@velmivra.com with the subject “Privacy Request.” Explain the requested action and the relevant country or region. We may request limited verification before acting. A complete privacy-related customer-service request is normally reviewed within three business days, although fulfillment of a verified legal request may require additional time permitted by law.
12. Marketing Choices
Promotional email may be stopped through the unsubscribe control in the message or by contacting us. Stopping marketing does not prevent essential operational communications connected with an existing order or active support request.
13. Children
The store is not directed to children, and we do not knowingly solicit personal information from a child as defined by applicable law. A parent or guardian who believes a child provided information may contact us for review and appropriate action.
14. Changes to This Policy
We may update this policy when store operations, service providers, technologies, or legal requirements change. The revised effective date will be displayed above. Material changes will be communicated through an appropriate store notice when required.
15. Contact
Privacy inquiries should be sent to service@velmivra.com. The company identity and registered address at the top of this page identify the store operator responsible for this policy.